Belief Systems – Shame

Veterinarians and veterinary staff play a crucial role in maintaining the health and well-being of pets.  But it’s equally important to ensure open communication and trust with their clients. Many clients expressed a sense of shame after visiting the vet’s office. Let’s hear how Hakeem shares both a positive and negative experience around shame and fear of judgement when taking his dog to the veterinary clinic.

Hakeem expresses appreciation for his positive encounter at the veterinary clinic and will be inclined to return and seek assistance from them when needed. But what happens when a client is shamed for the health condition of their pet? How do we expect them to feel, and do we believe they will seek help from us in the future?

When a client feels judged or shamed for their pet’s condition or behaviors, it can create a barrier to open and honest communication, which will affect how much help and support you’re able to provide. Clients may withhold information about what their pet has been doing at home or may not fully disclose the extent of the issue if they feel judged.

This lack of transparency can hinder the veterinarians and vet staff’s ability to make an accurate diagnosis and provide the most effective treatment.

It’s essential to create an environment free from judgment and shame by actively listening, demonstrating understanding, and fostering open dialog, which improves patient outcomes while also building trust and rapport.